Our commitment to handling complaints 

Ark Schools is committed to providing the very best education and school experience to pupils across all our schools. We welcome any feedback as an important part of continuous improvement and accept that this will not always be positive. 

When concerns are raised, they will be dealt with promptly through a fair, transparent process and without prejudice. 

The following policy explains how to raise a concern or make a complaint and what process Ark Schools staff will follow to resolve the matter as quickly as possible. We ask for all involved in the process to act in good faith with a focus on resolution. 


How to raise a complaint 

Initial concerns and stage 1 complaints should be submitted to info@arkswiftprimary.org   

Queries about the complaints process and stage 2/formal complaints should be sent to governance.team@arkonline.org

Complaints about Governors, Directors and Trustees should be sent to governance.team@arkonline.org, addressed to the Director of Governance.


Ark Schools Complaints Policy 2022